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Delivery & Returns

1 Delivery

 

Important: Non-UK & Non-EU Customers will not Pay UK VAT, VAT will be automatically deducted at checkout.

Order before 4pm and Your item will be processed and shipment arranged on the same day.* 
If Next Day delivery is chosen, if ordered before 4pm item will be sent out on the same day and arrive at your address the following day.* 
Many Items available from Staribee have a FREE Delivery option. 
All items are dispatched from depots within UK. 
All deliveries are Fully Tracked and Insured. 
We use the most reliable and reputable couriers, such as DHL, FedEx, DPD, CityLink so that you will receive your item, fast and securely.

Staribee deliver to over 80 international destinations! If you've got friends and family abroad, it's quick and easy to send them a parcel from Staribee, or you can order from one of our international sites. Order online, by phone or in a participating UK store
 
*Subject to Your payment being fully cleared

1.1 Delivery Times and Prices (All times quoted are Courier estimates.)

UK Mainland (Mon-Fri): Up-to Basket combined Weight of 0-2kg

Delivery Options Prices & Timescale
Next Working Day (Mon-Fri) Only £8.99 – 24 Hours
Within 3 Working Days (Mon-Fri) Only £6.99 – 48 Hours
Upto 5 Working Days (Mon-Fri) Only £3.50 – 2- 5 Working Days
Free Delivery (Mon-Fri) Free - 2-6 Working Days
Saturday Delivery £9.99

Combined Basket Weight of 2kg+

Delivery Options Prices & Timescale
Next Working Day (Mon-Fri) Only £12.99 – 24 Hours
Within 3 Working Days (Mon-Fri) Only £7.85 – 48 Hours
Upto 5 Working Days (Mon-Fri) Only £4.99 – 2- 5 Working Days
Free Delivery (Mon-Fri) Free - 2-6 Working Days
Saturday Delivery £15.99

Deliveries to NON- Mainland (Northern Ireland, Scottish Highlands and Offshore, Channel Islands and Isle of Man)

Delivery Options Prices & Timescale
Upto 5 Working Days (Mon-Fri) Only £9.99 – 2- 5 Working Days

Non-Mainland postcode areas are: BT, GY, HS, IM, IV, JE, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50. TR21-25, ZE, Isle Of Wight & all offshore islands.

Our delivery times are usually Monday to Friday 7am - 7pm (excluding Bank Holidays). Saturday deliveries are usually made between 7am - 12noon.

All timed deliveries are subject to product and area restrictions.

Up-to Basket combined Weight of 0-5kg

Delivery Options Prices & Timescale
Europe & Ireland

Only £24.99- Express Delivery, Only £35 - 3-10 Standard Delivery

USA Only £29.99 - Express Delivery, Only £45 - 3-10 Standard Delivery
Canada Only £29.99 - Express Delivery, Only £35.00 - 3-10 Standard Delivery
Australia Only £23.00 - Express Delivery, Only £49.00 - 3-10 Standard Delivery
China Only £24.00 - Express Delivery, Only £40.00 - 3-10 Standard Delivery
Middle East Only £35.00- Express Delivery, Only £53.00 - 3-10 Standard Delivery
Rest of the World Only £47.00 Express Delivery Only £59 3-10 Standard Delivery

1.2 Delivery address Items are sent to the address given on the order form by You. Should the delivery address differ from the invoice address, You are to give both addresses on the order form and the parcel will then be shipped to the delivery address specifically indicated on the form.

1.3 You absence on the delivery day Depending on the circumstances and the courier’s policy, You may find a Note/Card of passage i.e., "left card" in Your mailbox. If the courier has left a note, then You will need to call the carrier in order to arrange a new delivery date. It also might occur that You do not find a note. In this case, You can contact Staribee for assistance, however, it is Your responsibility to track the order(s) online, on the carrier's website, in order to receive information on it as soon as possible. Tracking number would have already been provided to you via email.

1.4 Late delivery A parcel may not be delivered in the expected time allotment given by the carrier. If the delay extends too long, You can contact Staribee in order to open an inquiry to establish the whereabouts of the parcel: the parcel may be lost, Courier may not have access to your property and item is in storage, or returned to Staribee.

1.5 Loss of the parcel Should the parcel be expected as lost, Staribee is compelled to respect the time-frames set by the carriers in regard to declaring the loss and the refunding of the shipment. Hence, You are also bound to the same time-frames: For UK Mainland shipment; In order for Staribee to officially declare a parcel lost, You have twelve (12) business days to declare the loss of a parcel starting from the date You received the shipment confirmation e-mail. Beyond this time period, no claim will be accepted. International Shipment; In order for Staribee to officially declare a parcel lost, the You have 24 (twenty four) business days, unless informed to You in advance, to declare the loss of a parcel starting from the date You received the shipment confirmation e-mail. Beyond this time period, no claim will be accepted. If the parcel was declared as lost within the above mentioned time, Staribee will attend to filing a claim with the carrier. Staribee may eventually ask You for additional documents to complete the composition of the file's content. You will then need to send the information as soon as possible. The final response related to claims is given by the carrier within a one to three-week period. The nature of the response can be one of two types: either the parcel is found and then sent back to You by standard procedure, or the parcel is declared as lost by the carrier and Staribee will inform the You accordingly. In this case, and in accordance with Your wishes, Staribee can make a second shipment of the order or proceed by fully refunding You for the total amount paid.

1.6 Reception of the parcel When the item(s) are delivered to You, You will be asked to sign for the goods as acknowledgment of receipt. You must check the parcel. If a parcel comes partly or totally damaged, Your reservations must be written on the delivery note in the presence of the carrier. Should no reservation be mentioned, the parcel is considered as delivered in good condition and no subsequent claims or complaints will be accepted by Staribee. Should You want to preserve recourse against the courier, You must put in a claim in writing to the courier within 3 days (public holidays excluded) following the day of delivery. This claim must be sent by registered letter with a form for acknowledgment of receipt. Any unclaimed parcel that is returned to Staribee can be sent back to You provided You repays the delivery fees.

1.7 Error on Invoice Should any mistakes appear on Your invoice, You must inform Staribee immediately by e-mail, telephone, fax, live-chat or posted mail that the received items do not comply in nature, quality or quantity to what was ordered and invoiced. All claims of non-conformity must be submitted to Staribee on the following working business day from the date of delivery. Any claim that which doesn't satisfy the above mentioned conditions within the time allowed will not be taken into account and Staribee will refuse any responsibility in such cases.

1.8 Strikes and "Force Majeure" Events Should carriers be on strike or should any "force majeure" event occur and slow down or stop the delivery of parcels, Staribee will do its best to inform the You of the status of the shipment, and ensure the item(s) reach you.

1.9 Exportation control and local legislation You should check with Your local authorities about the entry conditions for the ordered items. It is Your responsibility to make the necessary declaration(s) and/or payment(s)(e.g. such as customs payments) to the appropriate authorities and or officials in Your respective country. You should inquire at local authorities on the legalities of importing or using the services and items ordered. You should make sure that the technical specifications detailed by the manufacturer respect the legislation of their respective country. Staribee cannot be held liable if You do not respect the legislation of the country in which the items will be introduced.

 

2.0 Timing and deadlines

 

2.1 Processing time Orders placed through the Internet are processed Monday to Friday according to the principal of "first in, first out." The processing time is subject to the payment method (You must take into account the lead-time required for bank transfers to arrive, cheques and postal orders to clear, Paypal funds to clear and deposited with Staribee), stock availability, and internal company procedures. Processing times may therefore vary from a few minutes to several days.

2.2 Transporting time This depends on the carrier the You chooses. Staribee informs You & Consumer that the announced delivery times and schedules are reported by carriers. These times are not guaranteed and are only made available as a point of information. Furthermore, such delivery times do not cover Saturdays, Sundays and bank holidays. They also depend on the accuracy of the delivery address provided by the You and his/her/their presence on the delivery day.

2.3 Delivery time In the event that the goods ordered are in stock, the delivery time is equivalent to the processing time plus transport time. Should the goods ordered not be in stock, processing and transportation time should be added to the time needed for the goods to arrive. Should the initial delivery time be exceeded, You will be informed of a new time as soon as Staribee has been informed or You can inform Staribee directly. Consequently item can be returned once received for a refund. If not received in an agreed time period option of a full refund or store credit will be made available.

 

3.0 Packaging

 

3.1 Packaging and Logistics Items to be shipped are packaged in compliance with the standards which govern packaging practices. The procedures and methods used are subject to evolve with the explicit aim of optimizing packaging and You satisfaction through a qualitative follow-up.

3.2 Confirmation When You order through the Staribee websites (Staribee.com), providing the e-mail address is correct, Staribee will endeavour to send a shipping e-mail notifying him or her of the shipment. If confirmation is not received You are advised to contact Staribee for assistance and shipping confirmation.

3.3 Tracking You are able to track your parcel on the carrier's website, thanks to a parcel tracking number which is issued to You upon item/product dispatch. The tracking number is made available to You on the confirmation email or order tracking page or by phone if contacted. NOTE: It is not possible to track shipments done through "Europe - Standard mail service". You will not need to sign for reception either. The system of parcel tracking depends on the carrier and is under its responsibility. Staribee holds no responsibility neither for mistakes found on the carrier's websites, nor for the carrier's website malfunctions, which could prevent the You from tracking his or her parcel.

3.4 Logistics Staribee works with several different carriers. Staribee will choose the most effective method of delivery and shipping. It should be noted however, that all carriers do not cover the same geographic areas. Hence, depending on the delivery location, available carriers may not be the same. Lastly, available couriers will vary according to the total amount and quantity of goods contained in parcels.

 

4.0 Returns

 

DSR (Distance Selling Regulations) do not apply to Trade and Business Customers (please refer to trade & business terms).

4.1 Returns Procedure and Conditions | Please Contact Staribee before initiating a returns process. We have an Excellent Care and Support team. Staribee will advise on the best way to either rectify the fault or return these goods and will issue a refund, or store credit or send a replacement as soon as the goods are received by Staribee and the damage or fault is assessed. |

Contact details: Telephone: 0871 705 5443 Email: returns@staribee.com Post: Staribee International Ltd, The Whitechapel Centre, London, E1 1HL

4.1.1 Conditions - An item is understood as a whole unit. Accordingly, if You ordered a pack and You are unsatisfied with one element of the package, You must send back the whole package. Staribee reserves the right to return incomplete items to You.

4.1.2 Procedure - Prior to returning an order, You must inform Staribee of Your desire to do so. This is possible by phone, e-mail, fax or posted mail. If return is advised an RMA number(s) will be issued. The time allowed for You to contact the You Care department depends on the nature of the return. Either within 7 Days or after 30 days. See point 4.2 subject to the present Terms and Conditions.

Staribee recommends that the You return the goods in such a manner that it may be traced by using a tracked & recorded service to ensure its arrival at the given address. If You don use a insured and Tracked service, should the parcel not arrive at its final destination, You would not be able to open an inquiry with the carrier to locate it. You understand that if a parcel is not sent by Staribee, Staribee cannot be take responsibility. Hence if you are returning a package You are the only one in a position to ask the carrier to open an inquiry.

4.1.2.1 Procedure for returns within 7 Working Days (DSR) All returns or exchanges must be notified to Staribee within 7 Working days (Excluding Bank Holidays and Weekends) from the date of delivery for a valid RMA, Staribee must receive the item within 7 Working days (Excluding Bank Holidays and Weekends) of issuing RMA so Staribee can confirm the fault. Unauthorised returns will not be accepted. After 7 Working days (Excluding Bank Holidays and Weekends) only exchange may be offered upto 30 days from date of delivery, However Staribee reserves the right not offer an exchange after 7 Working days (Excluding Bank Holidays and Weekends) from the date of delivery. After 7 Working days (Excluding Bank Holidays and Weekends) refund, repair or exchange is solely upon Staribee discretion as this is beyond the DSR.

4.1.2.2 Packaging Important note: should the parcel be oversized in respect to the content, Staribee 1. Choose a box commensurate with the items returned. reserves the right to compensate You on the basis of the appropriate box size only. 2. Wrap the elements up with shockproof material. There must be a sufficient amount of protection around the elements so that they do not touch the inner surfaces or move inside the box. Important note: Do NOT write anything on the item's original packaging. 3. Clearly write the RMA number(s) on the cardboard box, next to the given delivery address written in capital letters. Should You have several RMA numbers, You must write each of them on the parcel. Should You need to use several parcels to send Your items, You must write the RMA numbers on each box which correspond to the boxes' content. Include a note inside the parcel with Your account name, and account number (if registered account holder), name or code of item in question, and RMA number. 4. Write the given delivery address clearly on the outside of the package. 5. Your details should also appear on the parcel. It is very important to write the RMA number(s) on the parcel. NB: If the return is made for an illegitimate reason, the item may be rejected and sent back to You at Your expense and if return address is stated. If both return address and RMA is not written on or inside the box, Staribee will hold the product for 7 Working days (Excluding Bank Holidays and Weekends) from the date of receiving the item, in which time You must contact Staribee and claim the item, after which, if unclaimed Staribee will dispose of the item(s). Contrarily, the reason for the return may be amended. Should this be the case, You will be informed by e-mail and Your return will be treated according to the newly amended reason. The Quality Service department of Staribee is not an appraiser. A device with flaws or defect problems may be sent to the appropriate manufacturer after-sales department. In this case, the applied procedures will be the ones expressly recommended by the manufacturer.

4.1.3 All returns must have the original undamaged retail packaging; including all original content accessories, all in its original condition. All free items must also be returned. You are responsible for shipping, handling & insurance costs related to return of the item, for which Staribee will only compensate You to a fixed amount of up to £15, for returns within 7 working days from the date of delivery, proof and cost of postage will need to be shown and forwarded to Staribee to receive delivery cost back to You.

4.1.4 Only reputable internationally recognised Courier services will be accepted for any reimbursement. Unless Staribee has agreed to arrange collection of the item, in which case You are responsible for the correct packaging and labelling of the item and package availability for collection by the courier. Staribee reserves the right to change the maximum amount available for delivery compensation at anytime.

4.1.5 For international returns, You are responsible for all courier costs back to Staribee, and any import duty & customs charges that may subsequently follow. NB: Processing of Retraction Returns - Once the parcel is received and accepted by Staribee, and depending on the nature of the item, the available stock and Your wishes, Staribee will offer You the option of exchanging the original item for another one of equal value. Contrarily, Staribee will issue a store credit or money back. It will correspond to the total amount of the order (item(s) + shipping fees if the order consists of a single item or if all the items included in the order are returned). Staribee will deduct the price of consumed items (video tapes, ink cartridges, batteries, paper provided with a printer, video projector lamp,... open list), damaged items (damaged lens cap, written off manual... open list) or missing items (UK-EU plug adapter, styli, memory cards... open list) at its own discretion. If the You choose to be refunded, and subject to the above mentioned conditions, a refund equal to the value of the store credit will be made within 30 days after the receipt of the item by Staribee. Please remember that store credits under £50 won't be refunded.

4.2 Defective-on-Arrival (DOA) Returns

4.2.1 Please read the Returns Procedure and Conditions beforehand.

4.2.2 DOA Application - You must communicate that You have received a faulty item before the end of the next business day following the day of delivery. When You file or contact us for Your return You must specify the motive of the return. Some manufacturers attend to and manage DOAs with You directly. Staribee's Customer Care department will provide You with the name, address and procedures for the manufacturers. Afterwards, You will have to contact the manufacturer who will proceed with a standard replacement after having acknowledged the defect. In regard to other manufacturers, Staribee 's Customer Care department will issue You an RMA file number. You will have to send back the item in its original packaging even if it was opened. All the original accessories will also have to be included (user's manual, cables, remote control, warranty card…). You must systematically state Your order reference, Your name and complete address if You want Your request to be processed efficiently. IMPORTANT NOTE: Only the items with a proven DOA defect stemming from the manufacturer will be accepted. Otherwise, the item may be returned to You, at Your own expense, or the reason of return amended by an appropriate one.

4.2.3 Disqualifications Items with an unproven DOA by our Quality Service department or an expert from the technical centre. Flaw due to misuse of the item. Items opened or dismantled. Damages, flaws, failures or defects due to external origins. Settings accessible to the user without dismantling the item, such as image, sound, contrast settings. Repairs and damage of the device due to a repair executed by parties other than the ones agreed upon by the manufacturer. Damages due to corrosion, oxidization, poor connection or a power supply problem. Damages due to a power supply problem should not be understood as a power supply problem internally related to the device, but as an external power supply problem, such as a connection to a defective plug.

4.2.4 Processing of a DOA Return - In regard to DOA returns processed by the brand manufacturer, You must make Your request of return directly to the manufacturer who, depending on the circumstances and after pinpointing the flaw, will provide You with a repair or a standard replacement of the item. In regard to other brands, once the parcel is received and accepted by Staribee, and depending on the nature of the item, the available stock and Your wishes, Staribee will provide the You the opportunity to exchange the original item for another one of equal value. Otherwise, Staribee will issue a store credit. It will correspond to the total amount of the order (item(s) + shipping fees if the order is only composed of the DOA item). If You chooses to be refunded, and subject to the above mentioned conditions, a refund equal to the value of the items as shown on the invoice (item(s) + shipping fees if the order consist solely of the DOA item) will be made within 30 days after Staribee has received the item.

4.2.5 Return Fees - Once the parcel is received and accepted, should the shipping fees be known to Staribee, Staribee will issue a store credit equal to the amount of such fees. Should the shipping fees be unknown to Staribee, You will be asked for proof of the expenses incurred so that a related store credit can be issued. If a store credit is issued, You are allowed to ask our Customer Service department that the credit be voided and a refund be issued in its place. NB: If You decide to return the parcel by Your own means, the refund of the expenses will not exceed £15. Only reputable internationally recognised Courier services will be accepted for any reimbursement. For international returns, You are responsible for all courier costs back to Staribee, and any import duty & customs charges that may subsequently follow. In order to meet Your satisfaction, Staribee may offer sending its own carrier to withdraw the parcel for the You.

4.3 Returns due to a referencing error

4.3.1 Please read the Returns Procedure and Conditions beforehand.

4.3.2 Processing of a Poorly Referenced Return - You are entitled to a Fourteen (14) day period starting from the date You received the product(s) to inform Staribee that the received item(s) does(do) not correspond to what was ordered (compatibility, reference mistake; size, colour, technical specification problem, item completely different …) so that Staribee's Customer Care department can issue You an RMA number. The item must be returned in good condition, in its original packaging, even if opened, with all the included accessories (cables, user's manual, CD, etc.). You must systematically state Your order reference, Your name and complete address if You want Your request to be processed efficiently.

4.3.3 Process - Once the parcel is received and accepted by Staribee, and depending on the nature of the item, the available stock and Your wishes, Staribee will provide the You with an opportunity to return the originally ordered item or to replace it with another one of equal value. Otherwise, Staribee will issue a store credit. It will correspond to the total amount of the order (item(s) + shipping fees if the order consists solely of a single item). Staribee will deduct the price of consumed items (video tapes, ink cartridges, batteries, paper provided with a printer, video projector lamp,... open list), damaged items (damaged lens cap, written off manual...open list) or missing items (UK-EU plug adapter, styli, memory cards… open list) at its own discretion. If You choose to be refunded, and subject to the above mentioned conditions, a refund equal to the value of the store credit will be made within 30 days after Staribee has received the item.

4.3.4 Return Fees - If You decide to return the devices by Your own means and once the parcel is received and accepted, should the shipping fees be known to Staribee, Staribee will issue a store credit equal to the amount of such fees. Should the shipping fees be unknown to Staribee, You will be asked for proof of the expenses incurred so that a related store credit can be issued. If a store credit is issued, You are allowed to ask our Customer Service department that the credit be voided and a refund be issued in its place. NB: If You decide to return the parcel by Your own means, the refund of the expenses will not exceed £15. Only reputable internationally recognised Courier services will be accepted for any reimbursement. For international returns, You are responsible for all courier costs back to Staribee, and any import duty & customs charges that may subsequently follow. In order to meet Your satisfaction, Staribee may offer sending its own carrier to withdraw the parcel for You (pick-up).

4.4 Return after 7 Days - Return faulty item under warranty to the manufacturer.

4.4.1 Please read the Returns Procedure and Conditions beforehand.

4.4.2 If the goods develop a fault after the first 7 days following receipt, You have a right to send the good to the respective manufacturer or return the goods to us so that we can send them off to be repaired under warranty on Your behalf. However You should note that this will result in a significant delay in the goods being returned to You. If You return the goods to Staribee, You should consider: - the time for the goods to reach us, - the time for us to process the return, - the time to send the goods to the manufacturer, - the time the manufacturer needs to process the return, - the time for Staribee to receive back the goods from the manufacturer, and - the time to return the goods back to You. Staribee recommend in most cases that You send the goods that are covered under a manufacturer’s warranty directly to the manufacturer for repair. This will save at least 15 days in the return process. Please refer to Warranty Policy for A table with the main manufacturer's contact details.

4.4.3 Return Fees – For returns under Warranty and over the 7 working days from the date of delivery, You are solely responsible for all carriage cost incurred. For international warranty returns, You are responsible for all courier costs back to Staribee or manufacturer, and any import duty & customs charges that may subsequently follow. In order to meet You's satisfaction, Staribee may offer sending its own carrier to withdraw the parcel for the You.

4.5 Return after 7 Days - Return faulty item under warranty to Staribee.

4.5.1 Please read the Returns Procedure and Conditions beforehand

4.5.2 However if You decide to return the goods to Staribee, for Staribee to administer the Warranty process for you, Staribee will warmly welcome your request, in which case please contact Customer Care department which will issue an RMA file number. You will have to send back the item in its original packaging even if it was opened. All the original accessories will also have to be included (user's manual, cables, remote control, warranty card…). You must systematically state Your order reference, Your name and complete address if You want Your request to be processed efficiently.

4.5.3 Return Fees – For returns under Warranty and over the 7 working days from the date of delivery, You are solely responsible for all carriage cost incurred. For international warranty returns, You are responsible for all courier costs back to Staribee or manufacturer, and any import duty & customs charges that may subsequently follow. In order to meet Your satisfaction, Staribee may offer sending its own carrier to withdraw the parcel for the You.

4.6 Disqualifications on your right to return Specific conditions and Products which impedes the right to return or cancel Contract and retract:

4.6.1 computer software which has been unsealed; and Items that may be copied (Multimedia devices, CDs, DVDs, software, games, …) and

4.6.2 consumable goods except where a fault has been discovered that could not have been identified without unsealing the Products.

4.6.3 Recording devices (game consoles, video board, MP3 player, mobile phone, hard drive disk, USB flash drive, memory module) if the return request exceeds the 7-day after delivery requirement and/or if the packaging was unwrapped, unsealed, opened, torn, marked and/or if the item was used or installed.

4.6.4 Books: if the return request exceeds the 7 Working days (Excluding Bank Holidays and Weekends) after delivery requirement and/or if the book is damaged, torn, dog-eared...

4.6.5"Abstract" or Downloadable software products.

4.6.6 Any Customized or uniquely altered item or product upon customers criteria. As the nature of such product and item is unique to the customer alone.

4.6.7 If the return request exceeds the 7 Working days (Excluding Bank Holidays and

4.6.8 Details of this statutory right, and an explanation of how to exercise it, are provided in the Weekends) after delivery requirement, unless agreed to in advance by Staribee. Acceptance Confirmation. This provision does not affect Your statutory rights.

4.6.9 If You would like further information about Your legal rights, please contact Your local Trading Standards Department or Citizen Advice Bureau.

4.7 Cancellations & Retractions

4.7.1 Please refer to Clause 5 Consumer Rights in the Terms & Conditions

4.7.2 The Right to Retract cannot be exercised if the returned items are unlikely to be resold.

4.8 General

4.8.1 Staribee reserves the right to change without, prior notice, Delivery & Returns Policy from time to time and any such changes will be communicated on our website.

4.8.2 The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.

4.8.3 All refunds will be made only to the original method used for the purchase. Please allow up to 14 days for the refund to credit your account.

4.9 Open-Box Items/Ex-Display/Used items Please note that our open-box/ex-display stock is sold with 60 calendar days warranty only, and therefore any claims under the warranty after 60 days of receipt will not be accepted. But in many cases Open Box/Ex-display item may also have a full 1 years warranty, but this will be expressly stated. Used items are sold as stated, and are not covered by warranty and cannot be returned due to the nature of the item. Please refer to Terms & Conditions for details of contract.