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Staribee: Be A Star | Be You

Privacy Policy

Staribee main focus and priority is our customers, hence we take extreme care and diligence over Personal Data and its security. We will never sell or pass on your name and address to any other organizations. Your details are confidential and you will never receive unsolicited mail as a result of ordering from Staribee. Staribee and the companies connected with it takes the privacy of each person who visits and shop with us (on the Website, catalogue, face to face, telephone) very seriously. We will always process your Personal Data in accordance with the law, in particular with the UK Data Protection Act 1998. By using the Website and services and placing orders, you expressly consent to the use of your Personal Data in accordance with this Privacy Statement. Staribee is committed to protecting your privacy. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at info@Staribee.com

1.1 YOUR PERSONAL DATA

"Personal Data" means any information about you which is personally identifiable, including, without limitation, your name, address, telephone number, e-mail address, financial details, registration name, password and other information from which you can be identified and which you disclose to us at any time.

1.2 COLLECTION OF YOUR PERSONAL DATA

We collect your Personal Data when: You create an on-line account; You place an order; You make a complaint or enquiry or provide other feedback to us; and You disclose your Personal Data to us through the Website at any other point. We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide. Hence your details allow Staribee to enhance your shopping experience, providing you with a more personalised website. It also help Staribee monitor how you use the website and buy from it; and use this information to further develop the website, and also recommend items we think that may be of interest to you. Be able to contact you gives us an ability to tell you about any changes we make, inform you of any important and exciting news and events and most importantly send you discounts, vouchers and competitions.

1.3 USE OF YOUR PERSONAL DATA

We use your Personal Data to: process and complete orders you place via the Website, catalogue or telephone if any questions should arise, to contact you about your order, We will use your information to provide and personalise our service and to detect and prevent fraud We may use your information to verify your identity and prevent or detect fraud. In performing these checks your information may be disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected. process and deal with any complaints or enquiries made by you Monitor, develop and improve the Website and your experience when using the Website process the registration of your customer account and maintain your customer account We will also use your contact details to communicate with you via post, email, telephone or fax for these purposes To send you marketing materials about new or existing products and services, new, special offers and discounts from Staribee and/or other companies within the Staribee Group. Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service. If we need to contact you, we will contact you via email first. If unsuccessful (or time is critical), we will try to contact you by phone. If at any point you change your mind and no longer wish to receive marketing information from us, you can e-mail us at enquiry@Staribee.com.

1.4 PASSING ON YOUR DATA TO THIRD PARTIES

We will never pass your personal information to anyone else, except where we are required or permitted to do so by law, for any successors in title to our business and suppliers that process information on our behalf both in the UK and abroad. Also to Partners who help us in providing your order, delivering your goods, taking your payment and analysing your use of the Website in order to improve the Website's and logistical efficiency We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.

1.5 YOUR RIGHTS

It is up to you to decide how Staribee can use and handle your Personal Data. You can prohibit the use of your Personal Data, obtain a copy of your Personal Data that is held by us, correct your Personal Data, update it or delete it at any time by e-mailing us enquiry@Staribee.com. Any request of forwarding information we have to you will incure a small administration charge of £10.

1.6 DATA SECURITY

We will take all reasonable steps to ensure the secure treatment of your Personal Data and will take appropriate precautionary measures to protect your Personal Data against loss or abuse. All the data collected by us is stored in secure locations and on secure servers. When you place an order your data is processed and stored in secure servers. Your information is encrypted, in particular your credit card information, before you send it to us, meaning that ONLY the receiver of the information (i.e. SAGE PAY/ Barclays plc. Paypal and Google Checkout) can read this information. To do this we use the Secure Socket Layer (SSL) encryption method (when in use you will see the padlock at the bottom of the browser) which is the recognized standard for secure transactions. Unless you use our catalogue and phone ordering service, in which case all financial details are stored within a secure location, but most information is inputted into the computer ordering systems manually, hence full SSL security and all physical data is securely destroyed via industry standard practice. Staribee will never request information that is excessive for our purpose, and we try, with your assistance, to keep any information we hold about you up to date and accurate. Any information we store that is no longer relevant will be deleted after a reasonable length of time.

1.7 COOKIES

When you visit the Website, we may place small pieces of information on your computer known as "cookies", which are stored by your browser on your computer's hard drive. Cookies help us in various ways. We use Cookies to recognise registered customers. They only identify computers, not individuals, and help us to provide the friendly Staribee service you have come to expect. We use cookies to help us to better compose the Website or our product information so that it is more relevant to your interests or preferences. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited, to determine the most popular areas of the Website and generally in order to monitor usage of the Website. Most web browsers automatically accept cookies, though you do not have to. If you wish to disable cookies then you can do so by readjusting your browser settings although please note that by disabling cookies you may not be able to register with or use all features of the Site. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org. Please note that we do not control the use of cookies by third parties.

1.8 LOCATION OF YOUR DATA

We hold your Personal Data in the UK where the Website servers are located.

1.9 CONTACTING US

If you have any questions about our Privacy Statement or how we use your Personal Data please contact our data protection officer by e-mailing enquiry@Staribee.com and “Subject” it to Data Protection Officer.